At Oncore, we‘re committed to providing our customers with industry leading support. Given the dynamic global situation surrounding COVID-19, we wanted to make you aware of some potential changes that could affect certain support channels in the coming days.
We want to reassure you that we have thorough business continuity plans, coordinated with our partners and suppliers, to ensure continuity of support and service delivery. During these evolving uncertainties around COVID-19 / Coronavirus, our business continuity plan accounts how we serve our customers by geography in addition to limiting non-essential travel and encouraging work-from-home scenarios where applicable and possible.
Our Operations Center is on standby to support respective customer business continuity plans with escalated bandwidth increases / provisioning as well as supporting customer-initiated recovery scenarios.
We are committed to providing our customers with industry leading response, support and service delivery during these uncertain times. Further updates will be posted / directly communicated to our customers as applicable.
Oncore Cloud Services.